Service Terms and Conditions

Pineville Communications and Electric Company only allows 21 days to pay each month’s billing. Invoices are mailed or emailed the last day of the current month. If the 21st falls on a holiday or a weekend we allow the entire following business day to pay before service is interrupted. Out business office hours are Monday through Friday 8:00 AM – 5:00 PM. Payments can be made using the following methods:

  • In person 118 College Street Pineville, NC 28134
    (Located next door to the Pineville Post Office)
  • The night depository in the front of our building at 118 College Street Pineville, NC 28134
  • Over the phone using Visa or MasterCard. (we do not charge for this service)
  • By mail to PO Box 249 Pineville, NC 28134
  • Online via our website: pinevilledsl.net
  • Recurring bank draft or recurring credit card (drafted on the 10th of each month)

When payment is not received by the 15th of each month an automated payment reminder will be sent thru our system to the primary phone number and/or email address we ┬áhave on file. FYI, if your primary contact information changes it is your responsibility to make sure you provide us correct information to update your file. If payment is still not received by the 20th of the month, a second reminder will be sent using the same process. After that, the disconnect policy outlined above will be executed. If the service is interrupted for non-payment the current billing, reconnection fees, and applicable deposit will be collected prior to service being restored. We only restore service during our business hours of 8:00 AM – 5:00 PM Monday ┬áthru Friday.